FAQ
Press and hold the yellow power button to turn the Sprechbild Hörstift on or off. After successfully turning it on, you will hear the phrase ‘Welcome to Sprechbild.’ Upon turning it off, you will hear the phrase ‘Goodbye.’
Turn on the Sprechbild Hörstift and then tap on the card. After tapping, the Sprechbild Hörstift will play an audio message. Tapping the card again will replay the message. It doesn’t matter where on the card you tap.
Yes, that is normal and indicates that the Hörstift is turned on.
“Press the button marked with ‘+’.”
Press the button marked with ‘-’.
No, the Sprechbild Hörstift has a built-in battery. It is charged using the included USB cable.
The Sprechbild Hörstift is charged using the included USB-C cable. You will also need a charger, which is available optionally.
The Sprechbild Hörstift has a 3.5mm jack. You can use headphones with a 3.5mm plug with the Hörstift.
This is not possible due to the special manufacturing process. Our cards are subject to strict quality standards to ensure they function reliably.
Make sure you have copied the provided BNL file onto the Hörstift. For more information, see: How to copy files onto the Hörstift.
The Sprechbild Hörstift is connected to the computer using a USB-C cable. It will appear as an external drive. Open the drive and navigate to the ‘Books’ folder. Insert the BNL file provided by us into this folder.
Increase the volume by pressing the button marked with ‘+’.
No, the Sprechbild Hörstift is not waterproof. Please keep the Hörstift away from liquids.
Please do not laminate the cards. Laminating them significantly reduces the Hörstift’s ability to reliably recognize the cards.
No, as this is a product specifically made for you, these cards are excluded from returns.
At this time, only German is available. We are working on offering additional languages. If you have any questions, please contact: support@palithera.com
The personalized Sprechbild products are made specifically for you. This process takes some time.
The color scheme of the Sprechbild Hörstift is based on scientific research. Currently, the product is only offered in this color combination. If there is significant demand for alternative color combinations, we may consider offering additional options.
Currently, only the male voice is available. However, we are working on additional voice options, including a female voice.
No, we currently sell Sprechbild products exclusively online.
No, the cards are made of paper and are therefore not waterproof.
No, the Sprechbild Hörstift is maintenance-free.
Feel free to write to us at: feedback@palithera.com
If you do not find an answer to your question in the FAQs, feel free to write to us at: support@palithera.com
The best way to reach us is by email at: support@palithera.com. We will do our best to respond as quickly as possible.
Yes, with the Sprechbild Level Card
No, we currently do not offer difficulty levels for personalized cards.
The Sprechbild Hörstift contains electronic components and a battery. Please dispose of it in accordance with the legal requirements of your country.
The cards are made of paper. Please dispose of the cards in accordance with the legal requirements of your country.
The packaging is made of cardboard. Please dispose of the cards in accordance with the legal requirements of your country.
Palithera is the manufacturer of the Sprechbild products. Palithera GmbH is a German company based in Rhineland-Palatinate.
No, currently our products are only sold through our online shop and through partners.
The images and descriptions you provided will be deleted. However, we will retain metadata to ensure smooth functionality for future orders.
No, we delete the BNL file after 30 days. Please make sure to back up the BNL file after downloading it. A re-download is possible within the 30-day window.
Clean the Sprechbild Hörstift with a dry cloth.
How often the Sprechbild Hörstift needs to be charged depends on the duration and frequency of use. We recommend charging the Hörstift regularly to ensure the best user experience.
We decided against including a charger for environmental reasons, as most households usually already have chargers from other devices. If you do not have a charger, it is available for purchase separately.
Yes, all cards are in A5 format. Tests have shown that this format is the most suitable.
No, we do not support ordering on account.
Please contact us: b2b@palithera.com
Yes
It is best to use the included travel box.
No, we use a technology called text-to-speech to convert the text into spoken language.
Currently, this is not possible, but we are working on an app that will enable it. You may wonder why this is so challenging; however, we want to ensure that the sound quality is high and free from background noise, so that your loved ones can clearly understand the text. This requires complex calculations.
